Help Center

Support & FAQs

Need help with PKS Payments products or services? Start here. If you don’t see what you need, contact us and we’ll respond as soon as possible.

1. Quick Support

  • Phone: (888) 726-7321 / (215) 967-9910
  • Email: info@pkspos.com
  • Hours: Mon–Fri, 9:00 AM – 6:00 PM (ET)

2. Common Questions

How do I apply for merchant processing?

Use our application flow (or contact us). You may be asked for business details, ownership information, and documents such as a voided check and tax documents.

What documents might be required?
  • Voided check (or bank letter)
  • EIN confirmation (SS-4) or business registration docs
  • Photo ID for owners/principals (where required)
  • Recent processing statements (if switching processors)
How do I get help with a terminal / POS issue?

Contact support with your business name, terminal ID (if available), and a short description of the issue. If possible, include photos/screenshots and the exact error message.

How do chargebacks and disputes work?

If a dispute is opened, we’ll notify you (typically by email). Respond by the deadline with supporting documentation (receipt, invoice, proof of delivery/service, customer communications, etc.).

Do you store full card numbers?

No — cardholder data is processed through PCI-compliant partners. We do not store full primary account numbers (PANs) on our servers.

3. Submit a Support Request

Send us the details below so we can help faster:

  • Business name + best callback number
  • Issue category (Terminal, Funding, Chargeback, Portal/Login, POS, Other)
  • What happened + any error message
  • Time/date of issue and affected register/terminal
Contact Support Privacy Policy Terms

4. Billing & Funding Notes

Funding timelines can vary by bank, risk review, and business type. If you believe a deposit is missing, contact support and include the date range, expected amount, and last 4 digits of the account (if applicable).

5. Security Tips

  • Use strong, unique passwords for portals/logins.
  • Never share one-time passcodes or verification codes.
  • Confirm suspicious messages by calling official support numbers.

6. Mailing Address

Mailing Address: PKS Payments